NamesLink Cookie Policy
Effective Date: 4 September 2026
1. Introduction
This Cookie Policy explains the types of cookies and similar technologies that NamesLink (Hong Kong) Private Limited (“we”, “us”, or “our”) uses in connection with the Services (as defined in our Privacy Policy) and the options available to you to control or manage them. This Cookie Policy applies only to our use of cookies and related technologies and does not cover other ways in which we may process personal information. For further details on our processing of personal information, please refer to our Privacy Policy.
2. What Are Cookies and Similar Technologies
2.1 Cookies are small text files that are stored on your device (such as your computer or mobile device) when you access or use the Services. Cookies help the Services operate securely and efficiently, for example by keeping you signed in, remembering your preferences, and understanding how the Services are used.
2.2 Cookies may be “session” Cookies, which are deleted when you close your browser, or “persistent” Cookies, which remain on your device until they expire or you delete them. Cookies may also be “first-party” Cookies, which are set by us, or “third-party” Cookies, which are set by providers that perform services on our behalf, such as security, content delivery, analytics, or advertising services.
2.3 In addition to Cookies, we and our service providers may use similar technologies from time to time, such as web beacons (small electronic images that help us deliver or read Cookies), software development kits (SDKs), and local storage. These technologies help us operate, secure, and improve the Services, for example by recognising your device, securing your sessions, and understanding how the Services are used. Unless we state otherwise, references to “Cookies” in this Cookie Policy include these similar technologies.
3. Cookies We Use
We have categorized the cookies used on our websites based on their specific functions. Below is the detailed inventory of the cookies we deploy:
A. Strictly Necessary & Security Cookies
These cookies are essential for the website to function and cannot be switched off in our systems. They provide necessary functionality to ensure the proper performance, security and functionality of our websites.
| Cookie Name | Provider | Purpose | Retention Period |
|---|---|---|---|
access_token | First Party | Authenticates signed-in users and authorizes access to protected account features. | 30 minutes |
refresh_token | First Party | Maintains the sign-in session and obtains a new access token without requiring repeated login. | 36 hours |
XSRF-TOKEN | First Party | Protects account and other state-changing requests against cross-site request forgery. | Browser session |
nameslink_cookie_consent | First Party | Stores the user’s Cookie category choices, consent identifier, policy version, and selection time so that the preference can be applied and audited. | 180 days |
i18n_lang | First Party | Stores the interface language actively selected by the user and shares that choice across relevant NamesLink subdomains. It is not used for analytics, tracking, or advertising. | 1 year |
acw_tc | Third Party | Helps to distinguish clients and protect services against HTTP flood (CC), scanning, and other abusive traffic. | 30 minutes |
B. Functional/Preference Cookies
These cookies enable us to remember choices and prior interactions to provide enhanced and more convenient functionality.
| Cookie Name | Provider | Purpose | Retention Period |
|---|---|---|---|
ns_login_checked_at | First Party | Remembers that this browser has previously confirmed a signed-in session so returning users can be directed to login instead of registration. | 1 year |
tawk_uuid_*, tawk_uuid_propertyId, twk_idm_key, TawkConnectionTime, twk_token_*, and token | Third Party | After the user actively opens the human-support service, identifies the support visitor, maintains the connection, and preserves the requested support session. | Browser session to approximately 6 months, depending on the identifier |
nameslink_user_id and nameslink_user_name | First Party | Stores account display information for optional page display and customer-support context. These values are not used as the server-side authentication state. | Until logout, withdrawal of consent, or deletion of browser data |
domainaa-theme | First Party | Remembers the user’s selected interface theme. | Until withdrawal of consent or deletion of browser data |
lastPayMethod | First Party | Remembers the user’s most recently selected payment method. | Until withdrawal of consent or deletion of browser data |
regionDataCache and regionDataVersion | First Party | Caches country and region reference data to reduce repeated requests and improve page functionality. | Until a version update, withdrawal of consent, or deletion of browser data |
domainBatch*, domainPublish, domainPush, domainRenew, domainRedeem | First Party | Temporarily stores unfinished domain-related inputs so that they are not lost when the user moves between pages. | Until the input is used, consent is withdrawn, or browser data is deleted |
wais_visitor_<instanceNo>, wais-ui:locale, wais_site_locale, wais_panel_dismissed | First Party | Where Functionality and Preference consent is granted, remembers customer-support visitor context, language preferences, and whether the support panel has been dismissed across browser sessions. | Until withdrawal of consent or deletion of browser data |
C. Analytics & Performance Cookies
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site.
| Cookie Name | Provider | Purpose | Retention Period |
|---|---|---|---|
_nlt_vid | First Party | Anonymous visitor identification, traffic attribution, and First-Touch determination; also passed to Microsoft Clarity as a visitor tag | 365 days |
_lp_vid | First Party | Anonymous visitor identification, traffic attribution, and First-Touch determination; also passed to Microsoft Clarity as a visitor tag | 365 days |
_nlt_ch | First Party | Stores UTM source, medium, and campaign information for channel attribution. | 90 days |
_nlt_ref | First Party | Stores the initial external referrer URL for source attribution. | 90 days |
_ga, _ga_* | Third Party | Distinguishes pseudonymous visitors and sessions and helps measure website usage and performance. | Up to 2 years |
_clck | Third Party | Persists a pseudonymous Clarity visitor identifier and related site preferences. | Up to 1 year |
_clsk | Third Party | Associates page views with the same Clarity session, including interaction and session-replay analysis. | Up to 1 day |
CLID, ANONCHK, MR, MUID, SM | Third Party | Supports browser recognition, visit association, and Microsoft identifier synchronisation used by Microsoft Clarity. | Provider-managed; varies by identifier |
_arms_uid | Third Party | Stores an anonymous device or user identifier for website performance and error diagnostics. | Until the user clears browser data or withdraws consent |
_arms_session | Third Party | Stores the session identifier, sampling state, timing information, and session-replay sampling state used for performance and error diagnostics. | Up to 24 hours, with a default 1-hour inactivity timeout |
| WAIS anonymous visitor and installation-heartbeat technologies | First Party | Where Analytics and Performance consent is granted, measures support-widget installation and usage before the user actively starts a support interaction. Without this consent, NamesLink does not request an anonymous WAIS visitor token or report the installation heartbeat. | Depends on the user’s Functionality and Preference choice; session-only or until consent is withdrawn/browser data is deleted |
D. Advertising and Targeting Cookies
| Cookie Name | Provider | Purpose | Retention Period |
|---|---|---|---|
channel | Third Party | Writes a channel cookie identifier on the ad platform. | 90 days |
_uetsid | Third Party | Stores a pseudonymous identifier for an individual website session and supports advertising-conversion measurement. | 1 day |
_uetvid | Third Party | Stores a pseudonymous visitor identifier for advertising and conversion measurement. | Up to 13 months |
_uetmsclkid | Third Party | Stores the Microsoft advertising click identifier when applicable to improve conversion attribution. | 90 days |
gcl* and other Google advertising identifiers, where enabled | Third Party | Measures Google advertising and campaign performance and conversions and may support advertising personalisation. The identifiers created depend on the actual Google Ads and Google Analytics configuration. | Provider-managed; _gcl_* identifiers are generally stored for up to 90 days; other durations vary |
4. How to Manage Cookies
You have the right to decide whether to accept or reject cookies. Most web browsers allow you to control cookies through their settings. You can set your browser to refuse all cookies or to indicate when a cookie is being sent.
However, please note that if you disable strictly necessary cookies, some features of our websites may not function properly.
5. Updates to This Policy
We may update this Cookie Policy from time to time in order to reflect, for example, changes to the cookies we use or for other operational, legal, or regulatory reasons. Please re-visit this Cookie Policy regularly to stay informed about our use of cookies and related technologies.
6. Contact Us
If you have any questions about our use of cookies or other technologies, please contact our privacy team via sending email to: ticket@nameslink.com.